Shipping & Returns Policy
Shabla Wellness delivery estimates, shipping charges, seven-day defective-item returns, and refund support in India.
Delivery in India
We deliver to serviceable Indian pin codes. Estimated delivery is 3–8 business days; this is not a guaranteed arrival date. Orders are normally dispatched within 24–48 hours after confirmation. Pin code, stock, holidays and courier disruptions may affect timing. Ask our team for your order’s estimate before paying.
Shipping charges and tracking
Shipping is free for direct orders above ₹499. For orders at or below this amount, our team confirms shipping charges before payment. After dispatch, contact us for the courier and tracking information. Marketplace orders follow that marketplace’s delivery and shipping rules.
Defective items
Contact us within 7 days of delivery if a product arrives defective, including transit damage. Products should remain sealed and unopened. Include your order reference and photographs of the item and packaging. If a seal arrives broken or packaging leaks, photograph it, do not use the product, and contact us for review. Returns under this voluntary policy are only for defective items, not incorrect items or change of mind. This does not exclude statutory consumer rights, including rights relating to incorrectly supplied goods.
Return arrangements
Please contact us before sending any item back. Our team will review the issue and provide the return address and collection or shipping instructions. Do not send returns to a location listed on the website without confirmation. We will explain any return costs before you proceed; this does not limit statutory rights for defective goods.
Replacement or refund
After review of an eligible defective item, we arrange a replacement or refund, normally within 8–10 calendar days after approval. Your payment provider may take additional time to credit a refund. If you ordered through Amazon or Flipkart, request help through that marketplace’s return process.
Cancellation
Request cancellation within 12 hours of placing your order and before dispatch. Both conditions must be met. Contact namaste@shabla.in or WhatsApp +91 90268 02802 with your order reference. Marketplace cancellations follow the respective marketplace’s rules.
Order support
Email namaste@shabla.in or WhatsApp +91 90268 02802. Include your order reference, delivery date and a description of the issue.
